habonnement

[Richardo12Ndjibu]

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concernant le mode de paiement, j'ai activé l'abonnement le samedi passé le soir et dimanche quand j'aimerai travailler, on dit que le quota est terminer, alors je suis tellement bloqué pour avancer avec mes travaux.
J'ai fait beaucoup de recours mais aucune suite jusqu'alors.

j'ai consulté l'historique de payement, on me dit que l'abonnement a été annulé, et pourtant je ne connais pas le motif et l'argent dans mon compte principal est déjà parti, mais quand on a annulé l'opération l'agent ne rentre pas. et pourtant le samedi soir j'avais travaillé en mode pro mais quand j'ai essayé le jour suivant on a bloqué.

Veuillez traiter mon cas svp ! j'attends une suite favorable.

[devJV899]

Hi,

This sounds like a billing / subscription state issue, which the community unfortunately cannot resolve directly.

From your description:

• Your payment appears to have been processed
• The subscription shows as cancelled
• Your quota is already exhausted
• The payment has not been refunded

This usually requires intervention from the billing or account support team, since only they can verify the payment status and restore or correct the subscription.

I recommend contacting support directly through the official support channel for the service and including:

• your account email
• the payment date
• the payment reference or transaction ID
• a screenshot of the billing history

That will allow them to verify whether the payment was captured, refunded, or if the subscription state needs to be restored.

The community forum unfortunately does not have access to billing systems, so this type of issue needs to be handled by the support team.

Hope this helps point you in the right direction.

[Richardo12Ndjibu]

Aidez moi avec le lien pour leur contacter directement Le jeu. 12 mars 2026 à 12:41, Angel Villafuerte ***@***.***> a écrit :

…

Hi, This sounds like a *billing / subscription state issue*, which the community unfortunately cannot resolve directly. From your description: - Your payment appears to have been processed - The subscription shows as *cancelled* - Your quota is already exhausted - The payment has not been refunded This usually requires intervention from the *billing or account support team*, since only they can verify the payment status and restore or correct the subscription. I recommend contacting support directly through the official support channel for the service and including: - your account email - the payment date - the payment reference or transaction ID - a screenshot of the billing history That will allow them to verify whether the payment was captured, refunded, or if the subscription state needs to be restored. The community forum unfortunately does not have access to billing systems, so this type of issue needs to be handled by the support team. Hope this helps point you in the right direction. — Reply to this email directly, view it on GitHub <#189339 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BQOBQ27HWA2DWSXG5IQ74Q34QKO5TAVCNFSM6AAAAACWPRXE42VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTMMBZGY3TSMQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[shinybrightstar]

Hi @Richardo12Ndjibu, thanks for participating!

Unfortunately, we don’t currently have moderators for languages other than English. Until that changes, we need to ask that everyone use English here in the GitHub Community when posting to ensure discussions are adhering to our Code of Conduct.

We’ll be locking this post for now, but please feel encouraged to create a new discussion in English if you still need support.