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Allow Labelling/Tags For Tickets

feature

Status: Open.

Feature

#3127 In frappe/helpdesk;

· AarDG10 opened on Mar 16, 2026

@mention function generates an error in Helpdesk Ticket page

bugSomething isn't workingSomething isn't working

Status: Open.

#3125 In frappe/helpdesk;

· zengolfer opened on Mar 15, 2026

Unable to download report under Ticket summary

bugSomething isn't workingSomething isn't working

Status: Open.

#3122 In frappe/helpdesk;

· mamtagosai-blip opened on Mar 14, 2026

TicketAgent sidebar always loads "Default" template instead of ticket's template field

bugSomething isn't workingSomething isn't working

Status: Open.

#3119 In frappe/helpdesk;

· derick-amontagna opened on Mar 10, 2026

helpdesk.search.build_index fails with redis.exceptions.ResponseError: unknown command 'FT.CREATE'

bugSomething isn't workingSomething isn't working

Status: Open.

#3117 In frappe/helpdesk;

· nilpatel42 opened on Mar 10, 2026

There seems to be an issue with In operator in filters

bugSomething isn't workingSomething isn't working

Status: Open.

#3095 In frappe/helpdesk;

· karm1000 opened on Mar 3, 2026

Customer does not receive email notification when agent replies to ticket via email

bugSomething isn't workingSomething isn't working

Status: Open.

#3092 In frappe/helpdesk;

· pandafy opened on Mar 2, 2026

Add option to set 'Reply to all' as default in Helpdesk settings

Status: Open.

#3087 In frappe/helpdesk;

· pandafy opened on Mar 2, 2026

Getting "Generating Compose File failed" error

Status: Open.

#3067 In frappe/helpdesk;

· 11singhds opened on Feb 26, 2026

Field permission does not follow system setup

bugSomething isn't workingSomething isn't working

Status: Open.

#3066 In frappe/helpdesk;

· fzhan opened on Feb 26, 2026

Mismatch Between Helpdesk Issue ID and Email Ticket ID

bugSomething isn't workingSomething isn't working

Status: Open.

#3044 In frappe/helpdesk;

· mamtagosai-blip opened on Feb 20, 2026

Field Dependency should hide the field in customer portal

bugSomething isn't workingSomething isn't working

Status: Open.

#2993 In frappe/helpdesk;

· trufurs opened on Feb 9, 2026