Support ticket submitted 3 days ago with no response

[Laoyinbi6668]

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Copilot Feature Area

Copilot in GitHub

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Hello,

I submitted a support ticket regarding GitHub Copilot about 2-3 days ago, but I haven't received any response yet. I wanted to check if this is the normal turnaround time, or if there might be an issue with my ticket.

Has anyone else experienced similar delays? Is there a recommended way to follow up on support tickets, or should I just continue waiting?

[DevFoxxx]

Hi @Laoyinbi6668!

Standard response times for GitHub Support can vary depending on the current volume of requests and the type of account (Free vs. Pro/Enterprise). Typically, it can take anywhere from 3 to 5 business days for a non-urgent ticket.

Since it's been about 3 days, you are likely still in the normal queue. I recommend:

• Checking your Spam folder just in case the notification was filtered.
• Checking the GitHub Support Portal directly to see the status of your ticket.
• Avoid opening a second ticket for the same issue, as this can sometimes reset your position in the queue or cause confusion.

If the issue is related to a service outage, you can also monitor githubstatus.com. Hope this helps!